Questions & Answers

We know screen printing can come with a few questions—especially when you’re waiting on supplies. Here are the most common ones our customers ask:

Where is my order?

Once your order ships, we’ll email you a tracking number, typically from UPS, so you can follow your package every step of the way.

If it’s taking longer than expected or your tracking info isn’t updating, give us a call at 1-800-705-9488. We’re happy to help get things sorted.

When should my order arrive?

Most orders arrive within 3–7 business days, depending on your location. Please note:

• We do not ship on weekends
• Holiday seasons may impact delivery times

Need it sooner? Give us a call and we’ll do our best to accommodate.

Is this the right product for my printing setup?

Not sure if you're choosing the right ink, emulsion, or mesh count? No problem!

Our team is happy to help you get it right—whether you're new to screen printing or a seasoned pro. Call us at 1-800-705-9488, Monday through Friday, 8 AM–4 PM EST.

How do I pay for my order?

We accept all major credit cards securely through PayPal—no PayPal account required. Your payment is encrypted and protected every step of the way.

Still have questions?

Check out our Shipping & Returns page or Contact Us. We’re here to make sure your experience is smooth from order to press.